Effective date: October 18, 2026 · Version: 2026-10
1.1 These Platform Terms of Service ("Terms") are an agreement between you and OptiPrime AI Inc. ("OptiPrime", "we", "us"). OptiPrime AI Inc. is a corporation incorporated under the Canada Business Corporations Act. Our office is at Suite 115, 7400 Moffatt Road, Richmond, British Columbia V6Y 3G3, Canada. Contact: [email protected].
1.2 These Terms apply to the OptiPrime AI platform and every website and app we operate, including optiprime.ai, app.optiprime.ai (including My Dashboard and AI Navigation) and the widgets you open from them (together, the "Service").
1.3 Widgets. The Service gives you access to widgets: products you open from your dashboard. Section 8 explains the two kinds. Our own widgets are products of OptiPrime AI Inc. Some of them have Product Terms and a Product Privacy Notice that add to these Terms. For example, OptiLaw has the OptiLaw Product Terms and the OptiLaw Privacy Notice. If Product Terms conflict with these Terms on a matter about that product, the Product Terms govern.
1.4 Product names are not separate companies. OptiLaw, OptiReach, ConnectMe and our other product names are trade names of OptiPrime AI Inc. They are not separate companies, partnerships or law firms.
1.5 By creating an account, ticking the acceptance box, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1.6 If you accept these Terms for a business, you confirm that you have authority to bind that business. "You" then means both you and the business.
You must be at least 19 years old (the age of majority in British Columbia) and able to enter into a binding contract. The Service is designed for people and businesses in British Columbia. If you use it from elsewhere, you are responsible for following your local laws.
3.1 The Service is offered as a BETA. It is still being tested and may contain errors, be unavailable, or change without notice.
3.2 During the BETA we may limit usage, how many people use the Service at once, and which features you can see. You may be asked to wait in a queue when the Service is busy.
3.3 Taking part in the BETA does not create an employment relationship, partnership or agency with OptiPrime AI Inc.
3.4 We may end the BETA, or any feature, at any time. If you have prepaid for something we stop providing, section 11.5 applies.
4.1 Give accurate information when you register and keep it up to date.
4.2 Keep your password confidential. You are responsible for activity under your account unless it results from our failure to protect it. Tell us at once at [email protected] if you think someone else has used your account.
4.3 One person per account. Do not share logins. A business that wants several users must open an account for each person.
5.1 "Your Content" means what you submit to the Service: questions, messages, documents, recordings and other material.
5.2 You keep ownership of Your Content. You give us a non-exclusive licence to store, copy, process and display Your Content only as needed to provide the Service to you, keep it secure, fix problems, and meet legal obligations.
5.3 We may also use Your Content, once names, contact details and other identifying information have been removed, to test and improve the accuracy of the Service. We do not sell Your Content. We do not use it to train AI models for anyone else.
5.4 You are responsible for having the right to submit Your Content. If it includes personal information about someone else, include only what you need.
6.1 Personal use. You may use the Service for your own personal purposes.
6.2 Business use. You may use the Service in your business, profession or employment only if:
6.3 Our approval. We decide whether to approve business or professional use, and for which widgets. We may set conditions on an approval, for example the number of users, the widgets included, or proof of a professional licence. We may limit or withdraw an approval if you breach these Terms, if a condition is no longer met, or if continuing would put the Service, other users or the public at risk. Unless the reason is serious or the law prevents it, we will tell you why and give you a chance to fix it first.
6.4 Always needs our written approval. You may not, without our written approval, resell, sublicense or provide the Service, or its outputs in bulk, to others as a service of your own, or put our name or a widget's name on your own product or advertising.
You must not:
8.1 OptiPrime widgets are built and operated by OptiPrime AI Inc., for example OptiLaw, OptiReach and ConnectMe. For these widgets your agreement is with OptiPrime AI Inc. under these Terms, plus the widget's Product Terms and Product Privacy Notice if it has them. We show you those documents before you first use the widget.
8.2 Partner widgets are services that another company provides through our platform, for example the property management services of Optimum Realty Inc. When you use a partner widget:
8.3 We may add, change or remove widgets. If we remove a widget you have paid for, section 11.5 applies.
If you send us ideas or suggestions, we may use them without paying or crediting you. Feedback does not include Your Content.
10.1 The Service, including software, models we have trained, prompts, design and the way we organise information, belongs to OptiPrime or our licensors. OptiPrime, OptiLaw and our other product names and logos are our trade names and marks.
10.2 You may keep, print and share outputs you receive for your own use and, where your use is approved under section 6, with your own clients, with any source notices left in place.
10.3 Some features are priced in OPT, a prepaid service credit used only on the Service. OPT is not money, not a cryptocurrency, not a security and not a stored-value card. It has no cash value, cannot be transferred or sold, and can be used only with OptiPrime. We show the OPT price of a feature before you use it, and your balance and history are visible in your account.
10.4 Your OPT balance may also set your membership tier (for example Bronze, Silver or Gold), which can unlock features. Tier rules are shown in the app and may change on 30 days' notice. Free or promotional OPT has no refund value.
11.1 Prices. Prices are shown in Canadian dollars before you pay. The price we advertise is the full price you pay, apart from sales taxes, which we show before you confirm. We do not add mandatory fees on top of an advertised price.
11.2 Payments are processed by a third-party payment provider. We do not store your full card number.
11.3 If you buy a subscription, we will tell you before you buy: the price, how often you are billed, how to cancel, and when cancellation takes effect. You can cancel at any time from your account or by writing to [email protected]. Cancellation takes effect at the end of the current billing period unless the law gives you a right to cancel sooner.
11.4 We will give at least 30 days' notice of a price increase for a subscription. You may cancel before it takes effect.
11.5 If we stop a paid feature, or close your account without cause, we will refund the part you paid for and did not receive, including unused OPT bought with money, at the price you paid.
11.6 Consumers. If you are a consumer under the Business Practices and Consumer Protection Act (British Columbia), or a similar law where you live, you have rights that these Terms cannot take away. Nothing in these Terms limits those rights.
The Service links to other websites and relies on service providers for network delivery, email, payments and some features, as our Privacy Policy lists. If you connect another account, for example Gmail, that provider's terms also apply. We are not responsible for third-party websites.
We aim to keep the Service available but do not promise it will be uninterrupted. Maintenance, the BETA status and the capacity of our hardware may cause delays or downtime. We may change features at any time. We will give reasonable notice of a change that materially reduces a paid feature you have bought.
14.1 You may close your account at any time from the app or by writing to [email protected].
14.2 We may suspend or close your account if you breach these Terms, if required by law, or to protect the Service or other users. Unless the breach is serious or the law prevents it, we will tell you why and give you a chance to fix it first.
14.3 When an account is closed, we handle your data as the Privacy Policy describes. Sections 5.3, 9, 10.1, 15 to 18, 20 and 22 survive.
15.1 The Service is a BETA, provided "as is" and "as available". To the extent the law allows, we do not give warranties or conditions beyond those in these Terms, including warranties of merchantability, fitness for a particular purpose or non-infringement.
15.2 Some features use artificial intelligence. AI outputs can be incomplete, out of date or wrong. Check anything important before you rely on it. Product Terms may say more about a particular widget.
15.3 Some laws do not allow these exclusions. Where they apply, our warranties are limited to the minimum the law requires.
16.1 To the extent the law allows, OptiPrime, its directors, officers, employees and agents are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunity, arising from the Service.
16.2 To the extent the law allows, our total liability for all claims about the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose and (b) CAD $100.
16.3 Nothing in these Terms limits liability for fraud, wilful misconduct or gross negligence, for personal injury caused by negligence, or any liability that cannot be limited by law.
If you use the Service for a business, that business will compensate OptiPrime for third-party claims caused by its breach of these Terms or its misuse of the Service. This section does not apply to consumers.
18.1 We may update these Terms. We will post the new version with its effective date and keep earlier versions available on request.
18.2 For a change that materially affects your rights, we will give at least 30 days' notice by email or in the app and ask you to accept the new version before you continue. If you do not accept it, you may close your account, and section 11.5 applies to prepaid amounts.
Our Privacy Policy explains how we collect, use, store and protect personal information. Product Privacy Notices add details for particular widgets.
20.1 These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there.
20.2 Before starting a claim, please write to [email protected] so we can try to resolve it. We will respond within 15 business days.
20.3 The courts of British Columbia, including the Civil Resolution Tribunal for claims within its jurisdiction, have exclusive jurisdiction. This does not take away any right a consumer has to bring a claim where they live.
These Terms are written in English. We provide translations for convenience. If a translation differs from the English version, the English version governs, unless the law of your province requires otherwise.
22.1 These Terms, the Privacy Policy, any Product Terms and Product Privacy Notice for a widget you use, and any order form or plan terms you accept in the app are the entire agreement between you and us about the Service.
22.2 If part of these Terms is unenforceable, the rest stays in effect.
22.3 Assignment. You may not transfer your account or these Terms. We may transfer these Terms, any Product Terms and your account to an affiliated company or to a buyer of all or part of our business. This includes moving a widget, such as OptiLaw, to a separate company that operates it as a stand-alone business. We will tell you before that happens. The new operator must honour the terms and privacy commitments that apply to you, and you may close your account if you do not wish to continue.
22.4 If we do not enforce a right right away, we have not waived it.
22.5 Neither party is responsible for delays caused by events beyond reasonable control, such as power or network failures at our Richmond site.
OptiPrime AI Inc., Suite 115, 7400 Moffatt Road, Richmond, BC V6Y 3G3, Canada · [email protected]